Returns & 30-Day Satisfaction Guarantee

30-Day Satisfaction Guarantee

We want you to feel confident carrying GlycGo. If your purchase isn’t right for you, you may request a return within 30 days of delivery.

To qualify for a return, the product must be clean, undamaged, and in like-new condition, with its original packaging. You’re welcome to open and inspect your purchase, but products showing visible wear, damage, modification, or misuse may not be eligible for return.

Starting a return

Contact support@glycgo.com with your order number and details about your return.

Returns sent without prior authorization will not be accepted.

Return shipping

For returns based on preference, fit, color, or a change of mind, return shipping is the customer’s responsibility.

If GlycGo provides a prepaid return label, the cost of the label will be deducted from the refund. Original shipping charges are nonrefundable.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or incorrect, contact support@glycgo.com with your order number and photos of the issue.

We’ll make it right with a replacement or refund at no additional cost.

Refund timing

Once the return is received and inspected, approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to appear after it has been processed.

Bundle returns

Refunds for products purchased as part of a bundle will be recalculated based on the products kept.

If the remaining products no longer qualify for the original bundle discount, the applicable discount difference may be deducted from the refund.